Hybrid CATI/Web Interviewing
This market research firm operates for the Information Technology and Pharmaceuticals industry clients providing extensive data collection on a global basis. Most of the projects require interviewing across 44 countries, in 22 languages, and Results supports this, easily storing the data in common databases. Over recent years, web interviews have become more important, and significant work has been done using Results Net^â and the Bulk Email package.

Panel Development and Management
A wide range of panels both for syndicated work and custom panels for specific clients have been developed globally by this Results customer. Panel development in undertaken using a telephone screen and recruit process followed by web surveying. The panel is maintained through telephone recruitment using Results, and a CATI approach is also taken to fill in quotas from "hard-to-interview" cells. The same questionnaire is administered in both CATI and the web without further programming.

"Work from Home" Telephone Interviewing
This market research firm undertakes research for the pharmaceutical industry, and one major on-going program requires registered nurses to interview patients of a particular type by telephone. These interviewers are professionals where interviewing is a minor part of their overall work day. They are widely dispersed, and few are prepared to work in the call center environment used for most telephone interviewing. The firm has been using a beta version of the newest version of Results CATI product for over two years, allowing "work at home" while establishing direction through a centralized sample and interviewer management system. Each RN logs on to the system through the Internet, using any browser. They can call pieces of sample from the central sample management system web site according to the quota and other parameters set up in Results. They conduct the interviews, with the answers being recorded in the central data files, from which project management can view progress and interim data using the Online Reporting tools.

Personal Interviewing
This MR firm uses the Results Net^â product to conduct CAPI interviews. PCs with wireless modems are used to collect data in malls and other locations. The screens are used to display photographs and videos of products and advertisements as well as using the complex logic associated with choice modeling. Touch screen kiosks are being introduced to mall locations.

"Web Surveying is our Business"
This is a specialist Health Care research firm that provides a wide variety of panel-based services to the Health Care industry. Results is the basis for this business and is the engine for extensive panel management and data collection processes.

Web Hosting
The only business this company has is administering web surveys for its client base. Their volumes are impressive with over 20,000 interviews undertaken a month. The company uses Results but also uses the RONIN Web-Hosting service. Throughout the day, surveys are downloaded to the RONIN FTP site/server farm from which the surveys are hosted. At any time, completed questionnaires can be retrieved from the 1by1 server farm for analysis and incorporation into client presentations/reports.

Full Service
This major insurance and financial services group uses RONIN to conduct surveys with their employees and agents. A series of these are undertaken throughout the year, addressing the perceptions of satisfaction for a variety of internal services, e.g., event planning, IT, etc. The questionnaires are designed by the client team and passed to RONIN, where they are programmed, tested, fielded using email solicitations, and the results delivered back to the client for analysis and action.