The integrated architecture of Results offers several key features and benefits:

In addition Results has many other features designed to help you meet your research client's needs:

• Quick and simple start-up for low-cost, fast turn-around interview programs.
• Questionnaire modification and monitoring while interviewers are on-line.
• Sophisticated sample control capabilities such as on-line display of all information held in the sample or other databases, on-line sample management, automated quota balancing and the ability to add new sample on the fly from within an interview.
• International capabilities such as 24-hour time zone access, international date-line awareness and the ability to switch languages during an interview.
• Full support for “work-from-home” interviewing with central sample management and interviewer monitoring.
• Use of multiple call centers (which can be on the other side of the globe) with central sample and interviewer management and no requirement for each center to have the Results software installed.
• In-bound call support.
• Batch processing for automated reporting.
• Comprehensive export capabilities to popular market research analysis software including SPSS®, SAS®, P-Stat®, Quantum®, Mentor™, and Uncle™.
• A common interface that is familiar to most computer users:
• Drop-down menus and dialog boxes operate like most common PC Windows software,
• Use of a browser “point and click” interface makes learning the software easy for interviewers.
• Open architecture design ensures the greatest flexibility in the way that you access your data.
• Data is stored in non-proprietary ASCII .DBF files that can be accessed from most popular PC packages including MS Access, Excel, Lotus 1-2-3 .
• Simple file export to customizable .DBF, .XLS, .WKS and ASCII file formats.
• Comprehensive export to popular statistical packages including SPSS®, SAS® and P-Stat®.
• Comprehensive export to popular cross tabulation packages including Mentor™, Quantum™ and Uncle™.
• Open systems also allow you the flexibility to integrate with the tools you already own and know.
• Send a fax response or follow-up from within the questionnaire using common fax software.
• Capture voice recordings of respondent answers to questions using the software already on your PC.
• Send a personalized email from within the questionnaire.
• Sophisticated call management support includes the following capabilities:
• Support for out-bound and in-bound calling, and
• Appointment and general callback support.
• Sophisticated sampling support include the following capabilities:
• Read and write access to all sample data from within the questionnaire,
• Customizable on-screen editing of the sample from any point,
• Support for hierarchical intra-company sample and referrals,
• Sample search, replace and edit capabilities,
• Data encryption for handling secure sample lists,
• Sample duplicate identification and removal capability,
• Sample randomization,
• Built-in replicate processing support, and
• Night to day call-time swapping.
• Sophisticated quota management support includes the following capabilities:
• Automatic quota balancing, and
• Access to quota information from within the questionnaire.
• Flexible Call Disposition support includes the following capabilities:
• Ability to add, change and delete Call Disposition codes; and
• A variety of customizable capabilities, including when and if
  specific Dispositions should be called back.
• High-volume support includes the following capabilities:
• Hundreds of simultaneous interviewers,
• Unlimited questions per questionnaire, and
• Brand-Lists with up to a billion items.
• Easy access to some of the most sophisticated CATI programming capabilities commercially available is provided:
  • Easy to use fill-in-the-forms interface ensures programmer ease and accuracy;
  • Based upon the xBase language, familiar to tens of millions of people world-wide;
  • Functions are similar to well-known spreadsheet formulas;
  • Access to over 400 powerful CATI programmer functions; and
  • Consistent syntax is used throughout Results for Research for CATI programming, sample and quota management, for Report queries, and for crosstabulation as well as graphing filters and banner points.
• Sophisticated questionnaire development and testing support include the following tools:
• Split-screen de-bugger, which enables you to step through the questionnaire—viewing and changing variables along the way; and
• AutoPilot mode, which generates responses to questions for questionnaire and system testing.
• Interviewer friendly interface support includes the following features:
• Use of standard browser interface allows easy learning and rapid data entry,
• Attractive appearance – which can include logos, graphics etc. using CSS,
• Each study or each client’s studies can be customized in appearance to build teamwork,
• Context-sensitive on-line help,
• Shorthand for entering long numbers,
• Customizable input options, and
• Exploits PC and browser capabilities (such as displaying running totals on-screen and finding close-matches on brand-lists).
• International support includes the following capabilities:
• 24 hour time-zone access;
• International date-line awareness;
• Customizable menu prompts for different languages;
• Questionnaire support for most Western- European languages;
• Questionnaire support for double-byte character sets (DBCS), including Kanji and Katakana (Japanese) and Hangul (Korean), as well as Cyrillic and other alphabets; and
• Multiple language access mid-interview.
• Access is provided to detailed management reports on sample, quotas, interviewers and overall study performance:
• Question by question timing,
• Call by call statistics for interviewers and respondents,
• Reports which can be run on-line or after-hours, and
• Reports that can be run ad hoc or set to run on a regular batch schedule.
• Sophisticated management reports include crosstabulation:
• On-line “quick tables and “top line” reports are available and can be accessed from any browser. Templates are provided for creating a Client Infromation Portal which can be accessed by clients to view project status and to have various reports accessible on-line.
• All reports can be run while interviewers are on-line against current data,
• Question type sensitivity can automatically apply appropriate statistical tests,
• On-page & summary statistics,
• Multi-page banner points, and
• Multi-language crosstabs.