"Topline Demonstration" Executive Summary

Created on: Mon, 19 Apr 2004 14:28:50

Q1) Which of the following best describes your job function? Count Percent Executive management 74 12.2% Clerical/ Administrative 38 6.3% Computing/ MIS 59 9.8% Customer Support 29 4.8% Finance 45 7.4% Human Resources 47 7.8% Legal 7 1.2% Marketing 11 1.8% Product Development 93 15.4% Manufacturing 41 6.8% Open ended response 161 26.6% Total 605 100%

Q1_MIS) Please select which area of MIS you specialize in. Count Percent Database Administration 3 5.0% Internet Development 5 8.3% Network/ Systems/ Administration 3 5.0% Systems Development 28 46.7% Technical Support/ Service/ Help desk 5 8.3% Open ended response 16 26.7% Total 60 100%

Q1_UND) And what is you specific job function? Count Percent Manager 35 81.4% Professional 2 4.7% Other 6 14.0% Total 43 100%

Q2) Which of the following systems do you personally use? Please check all that apply.   Yes No Total SalesManager Captures sales data related to the entire company. 13 2.1% 593 97.9% 606 100% Manufacturing Manager Collection and consolidation of production statistics and quality management. data 60 9.9% 546 90.1% 606 100% Net Manager Company Intranet 325 53.6% 281 46.4% 606 100% CR Manager CRM system for all class A customers. 8 1.3% 598 98.7% 606 100% SupportManger Customer service and other support function metrics. 125 20.6% 481 79.4% 606 100% DEVELOP MANAGER Development group planning and metrics. 20 3.3% 586 96.7% 606 100% Market Manager Market planning databases. 104 17.2% 502 82.8% 606 100% HR MANAGER Human resources databases. 110 18.2% 496 81.8% 606 100% Strategy Manager Strategic planning databases. 26 4.3% 580 95.7% 606 100% TACTICS MANAGER Strategic planning data at short term level. 346 57.1% 260 42.9% 606 100% WIDGET MANAGER Integrated accounting system 63 10.4% 543 89.6% 606 100% Task Manager Process management databases 24 4.0% 582 96.0% 606 100% Do not use any of the systems 10 1.7% 596 98.3% 606 100%

Q3A_A) Overall, how satisfied are you with the SalesManager system? Count Percent Very Satisfied 1 7.7% Satisfied 4 30.8% Somewhat Satisfied 5 38.5% Somewhat Dissatisfied 1 7.7% Dissatisfied 2 15.4% Very Dissatisfied 0 0.0% Total 13 100%

Q4A) On average, how often do you use the SalesManager system in your job? Count Percent Daily 1 7.7% Weekly 2 15.4% Monthly 2 15.4% Quarterly 4 30.8% Annually 4 30.8% Total 13 100%

Q5A) How important is the information/content of this system to do your job effectively? Count Percent Very Important 3 23.1% Important 5 38.5% Somewhat Important 3 23.1% Not at all Important 2 15.4% Total 13 100%

Q6A) Overall, how satisfied are you with the functioning of the SalesManager system?(i.e., system availability, down-time, speed) Count Percent Very Satisfied 1 7.7% Satisfied 6 46.2% Somewhat Satisfied 3 23.1% Somewhat Dissatisfied 2 15.4% Dissatisfied 1 7.7% Very Dissatisfied 0 0.0% Total 13 100%

Q7A) When this system is not available, are there alternative sources from which you can get the same information or service function? Count Percent Yes 2 18.2% No 6 54.5% Don't Know 3 27.3% Total 11 100%

Q3B_A) Overall, how satisfied are you with the Manufacturing Manager system? Count Percent Very Satisfied 5 8.3% Satisfied 31 51.7% Somewhat Satisfied 14 23.3% Somewhat Dissatisfied 2 3.3% Dissatisfied 3 5.0% Very Dissatisfied 5 8.3% Total 60 100%

Q4B) On average, how often do you use the Manufacturing Manager system in your job? Count Percent Daily 0 0.0% Weekly 4 6.6% Monthly 9 14.8% Quarterly 30 49.2% Annually 18 29.5% Total 61 100%

Q5B) How important is the information/content of this system to do your job effectively? Count Percent Very Important 16 26.7% Important 26 43.3% Somewhat Important 15 25.0% Not at all Important 3 5.0% Total 60 100%

Q6B) Overall, how satisfied are you with the functioning of the Manufacturing Manager system?(i.e., system availability, down-time, speed) Count Percent Very Satisfied 8 13.6% Satisfied 32 54.2% Somewhat Satisfied 8 13.6% Somewhat Dissatisfied 2 3.4% Dissatisfied 1 1.7% Very Dissatisfied 8 13.6% Total 59 100%

Q7B) When this system is not available, are there alternative sources from which you can get the same information or service function? Count Percent Yes 23 39.7% No 19 32.8% Don't Know 16 27.6% Total 58 100%

Q3C_A) Overall, how satisfied are you with the Net Manager system? Count Percent Very Satisfied 28 8.7% Satisfied 197 61.2% Somewhat Satisfied 79 24.5% Somewhat Dissatisfied 10 3.1% Dissatisfied 5 1.6% Very Dissatisfied 3 0.9% Total 322 100%

Q4C) On average, how often do you use the Net Manager system in your job? Count Percent Daily 106 35.0% Weekly 138 45.5% Monthly 42 13.9% Quarterly 15 5.0% Annually 2 0.7% Total 303 100%

Q5C) How important is the information/content of this system to do your job effectively? Count Percent Very Important 46 15.2% Important 99 32.7% Somewhat Important 120 39.6% Not at all Important 38 12.5% Total 303 100%

Q6C) Overall, how satisfied are you with the functioning of the Net Manager system?(i.e., system availability, down-time, speed) Count Percent Very Satisfied 59 20.0% Satisfied 188 63.7% Somewhat Satisfied 43 14.6% Somewhat Dissatisfied 4 1.4% Dissatisfied 1 0.3% Very Dissatisfied 0 0.0% Total 295 100%

Q7C) When this system is not available, are there alternative sources from which you can get the same information or service function? Count Percent Yes 104 35.7% No 89 30.6% Don't Know 98 33.7% Total 291 100%

Q3D_A) Overall, how satisfied are you with the CR Manager system? Count Percent Very Satisfied 1 14.3% Satisfied 4 57.1% Somewhat Satisfied 1 14.3% Somewhat Dissatisfied 1 14.3% Dissatisfied 0 0.0% Very Dissatisfied 0 0.0% Total 7 100%

Q4D) On average, how often do you use the CR Manager system in your job? Count Percent Daily 3 60.0% Weekly 1 20.0% Monthly 1 20.0% Quarterly 0 0.0% Annually 0 0.0% Total 5 100%

Q5D) How important is the information/content of this system to do your job effectively? Count Percent Very Important 5 100.0% Important 0 0.0% Somewhat Important 0 0.0% Not at all Important 0 0.0% Total 5 100%

Q6D) Overall, how satisfied are you with the functioning of the CR Manager system?(i.e., system availability, down-time, speed) Count Percent Very Satisfied 1 20.0% Satisfied 3 60.0% Somewhat Satisfied 1 20.0% Somewhat Dissatisfied 0 0.0% Dissatisfied 0 0.0% Very Dissatisfied 0 0.0% Total 5 100%

Q7D) When this system is not available, are there alternative sources from which you can get the same information or service function? Count Percent Yes 1 20.0% No 4 80.0% Don't Know 0 0.0% Total 5 100%

Q3E_A) Overall, how satisfied are you with the Support Manager system? Count Percent Very Satisfied 11 9.2% Satisfied 62 52.1% Somewhat Satisfied 32 26.9% Somewhat Dissatisfied 10 8.4% Dissatisfied 3 2.5% Very Dissatisfied 1 0.8% Total 119 100%

Q4E) On average, how often do you use the Support Manager system in your job? Count Percent Daily 52 45.2% Weekly 38 33.0% Monthly 16 13.9% Quarterly 1 0.9% Annually 8 7.0% Total 115 100%

Q5E) How important is the information/content of this system to do your job effectively? Count Percent Very Important 72 62.6% Important 35 30.4% Somewhat Important 6 5.2% Not at all Important 2 1.7% Total 115 100%

Q6E) Overall, how satisfied are you with the functioning of the Support Manager system?(i.e., system availability, down-time, speed) Count Percent Very Satisfied 11 9.8% Satisfied 56 50.0% Somewhat Satisfied 28 25.0% Somewhat Dissatisfied 12 10.7% Dissatisfied 4 3.6% Very Dissatisfied 1 0.9% Total 112 100%

Q7E) When this system is not available, are there alternative sources from which you can get the same information or service function? Count Percent Yes 28 25.0% No 69 61.6% Don't Know 15 13.4% Total 112 100%

Q3F_A) Overall, how satisfied are you with the DEVELOP MANAGER system? Count Percent Very Satisfied 3 16.7% Satisfied 10 55.6% Somewhat Satisfied 4 22.2% Somewhat Dissatisfied 0 0.0% Dissatisfied 1 5.6% Very Dissatisfied 0 0.0% Total 18 100%

Q4F) On average, how often do you use the DEVELOP MANAGER system in your job? Count Percent Daily 5 29.4% Weekly 2 11.8% Monthly 3 17.6% Quarterly 6 35.3% Annually 1 5.9% Total 17 100%

Q5F) How important is the information/content of this system to do your job effectively? Count Percent Very Important 8 47.1% Important 5 29.4% Somewhat Important 4 23.5% Not at all Important 0 0.0% Total 17 100%

Q6F) Overall, how satisfied are you with the functioning of the DEVELOP MANAGER system?(i.e., system availability, down-time, speed) Count Percent Very Satisfied 6 40.0% Satisfied 6 40.0% Somewhat Satisfied 2 13.3% Somewhat Dissatisfied 0 0.0% Dissatisfied 1 6.7% Very Dissatisfied 0 0.0% Total 15 100%

Q7F) When this system is not available, are there alternative sources from which you can get the same information or service function? Count Percent Yes 3 20.0% No 7 46.7% Don't Know 5 33.3% Total 15 100%

Q3G_A) Overall, how satisfied are you with the Market Manager system? Count Percent Very Satisfied 14 14.3% Satisfied 59 60.2% Somewhat Satisfied 24 24.5% Somewhat Dissatisfied 0 0.0% Dissatisfied 1 1.0% Very Dissatisfied 0 0.0% Total 98 100%

Q4G) On average, how often do you use the Market Manager system in your job? Count Percent Daily 13 13.5% Weekly 29 30.2% Monthly 36 37.5% Quarterly 12 12.5% Annually 6 6.3% Total 96 100%

Q5G) How important is the information/content of this system to do your job effectively? Count Percent Very Important 14 14.9% Important 35 37.2% Somewhat Important 39 41.5% Not at all Important 6 6.4% Total 94 100%

Q6G) Overall, how satisfied are you with the functioning of the Market Manager system?(i.e., system availability, down-time, speed) Count Percent Very Satisfied 15 16.5% Satisfied 57 62.6% Somewhat Satisfied 15 16.5% Somewhat Dissatisfied 4 4.4% Dissatisfied 0 0.0% Very Dissatisfied 0 0.0% Total 91 100%

Q7G) When this system is not available, are there alternative sources from which you can get the same information or service function? Count Percent Yes 40 44.4% No 18 20.0% Don't Know 32 35.6% Total 90 100%

Q3H_A) Overall, how satisfied are you with the HR MANAGER system? Count Percent Very Satisfied 7 7.4% Satisfied 51 53.7% Somewhat Satisfied 25 26.3% Somewhat Dissatisfied 7 7.4% Dissatisfied 4 4.2% Very Dissatisfied 1 1.1% Total 95 100%

Q4H) On average, how often do you use the HR MANAGER system in your job? Count Percent Daily 42 45.7% Weekly 19 20.7% Monthly 23 25.0% Quarterly 8